The Battle I Will Not Lose (nor remember)

This weekend at work was one of the most intense ever. Usually on the weekend, I am excited and eager to help people with their stupid little problems and issues. Why? Well, its because I have the whole week of school, friends, and alcohol to help distract me and forget about how frustrating working at a Pharmacy can be. Anyways my cheerful attitude was quickly shattered by the mass amount of post-nasal drip sickos complaining to me that it takes too long to buy psuedophedrine products. One guy even tried arguing with me by trying to have me respond to his question, "do I look like I'd be making meth!?", luckily I held my tongue and didn't tell that snaggled-tooth moron what I really thought. Whatever, the point is that my excitement for work turned into quick resentment...I was pissed off and I became a walking bob-omb, waiting for something or someone to come in my way and light the fuse.

Luckily for the world, things were going smoothly for a while and I was once more ready to do good deeds and help people. A woman comes asking me for a price quote for a medication for her dog and I quoted her somewhere around $105.00 for a 2 month supply, and she was excited at the price she quickly asked me to transfer it from her pharmacy down the street where she already has it filled (they quoted her 150.00). She told me she will call the pharmacy there and let them know that it's going to be transfered so I wait a few minutes until I call for a copy.
I finally find some time and called the pharmacy and let them know its for a dog named so-so, the pharmacist quickly snaps at me "yes! I know who you're talking about, gosh!"
I respond, "alright, so may I have the copy.....?"
"yea yea, but I just am curious... how much are you charging her?"
"about a 105"
"oh, hold on please"
***annoying elevator music for 5 minutes!***
the pharmacist comes back with a severe attitude, probably after calling the patient and was unable to reach her, "well, is the patient there with you!?"

"No, shes around here somewhere, uhhh we're kind of busy, can I have the copy? she's expecting it done in about 15 minutes..."

"well, I am sure shes transferring it over because of the price and she doesn't know she is on this special program where we are only going to charge her 68.00; I misquoted her when she called"

"Oo, I see. Well hold on. [I talked to my pharmacist about price matching and insisted to allow me to take care of this matter]...hello? Hi. Well, its okay, you can just give me the copy and if she wants it back there, we'll transfer it back. Ok?"

"Noo, I rather wait for the patient to call me back"

"It's okay, we'll price match your store and we will give her 10% off too. So don't worry about the price the patient needs to pay--we got her covered!"

"well, no--im not obligated to give you the copy without the patient's consent"

"excuse me?! (this is when i start getting tense) I obviously have the patient's CONSENT to get this copy because I am not wasting my time to just call and talk to you! You, ma'am are being very unprofessional. [I see the patient coming toward the counter, so I hang up!]

I tell the patient about whats going on and she quickly gets on her cell phone and totally BITCHES out the pharmacist! Two minutes later, that pharmacy calls us and gives us the copy.

I win.

After I told what happened to my pharmacist, he laughed and said he hated that lady anyways and would've said something worse if he was in my position! (what a great mentor!)


---IISBoy, drowning away this memory and others with a lot of EtOH