Since we moved to our new location in January, not many of our customers have utilized our drive-thru system (thank god!). I am guessing that because the drive-thru works through tubes and monitors it is far too advanced for many of our brainiac patients to comprehend. However, in the past few months that I have worked full time, the number of idiots tinkering with that godforsaken contraption has gone up considerably from none to about 3 a week. That probably doesn't sound like a lot but these customers are so terribly idiotic, it takes about 15 min for them to get their medicine, pay, and go away.
One guy who used our system looked like a big, important business man. Driving up in his Benz and sporting an incredibly expensive business suit, one would think this man would have some common sense. Ahhh..but once again my confidence in the human intelligence has failed me. He was impatient and could not wait for the container to send the money so he thew his credit card into the pneumatic tube system and pressed 'send'. His credit card flew up the tube and got stuck half way! Long story short...he ended up coming into the pharmacy, yelling and screaming. Fortunately with a push of the container and a little help from gravity his shiny black American Express card can go back home into his Gucci wallet.
One other user would come out of the car and stick her eye into the camera lens on the monitor as if it was a door that I was hiding behind. Of course she would refuse to come the 50 feet into the building toward the pharmacy and would yell at the camera for her Vicodin. After telling her that her insurance won't pay for it until after 3 days, she would stampede around her car and scream. Two days later she came again, stepped out of the car into the sweltering 90 degree weather and once again demand for her pain pills. I reminded her about her insurance and told her it won't be covered until the next day. Again she let out a scream but this time she kicked the side of the tube system (probably hurting her foot and causing more need of the vicodin), sat back into her 1980-something bonneville then slammed her door shut and raced off my screen.
The same situation happened again the following month.
I am thinking that a DVR should be installed and attached to the cameras so moments like these can be recorded and posted on YouTube for all of the world and laugh at this lady's crazy shenanigans.
By the way...school starts this week. :( Bummer.
Goodluck to everyone with their classes. And congrats to the upcoming P1s!
I know we have been kind of lazy with the postings; but I assure you that because IISGirl and I are back in the classroom, we'll have the time to update and keep up with the blog!
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3 comments:
So I have to tell you guys that I LOVE your blog. I stumbled upon it through TAP, then through The AngriEST Pharmacist and am glad I did. :) I'm now in my THIRD WEEK as a P1, though I've been in a pharmacy for almost three years already. Your stories are amazingly similar to the ones I get to tell about the "geniuses" I encounter at my wonderful mega chain (everyone is just a number) pharmacy. Keep up the good work guys, you've definitely got a new reader! :)
Thanks for stopping by our blog, Amy, and congrats on your acceptance to pharm school! :)
--IISgirl
Some pts at my store actually asked me what the tubes at the drive thru are for when I sent it out to them so that they can sent their scripts in....I can't help laughing when I have to explain to them how to put Rx's in the freaking tubes and how to operate the BIG FAT "SEND" button...Thanks for sharing your stories; I've been entertained reading your blog.
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