So there's a police officer who I've been helping extensively over the past week with some insurance issues, and a thing here or there with his doctor. We'll call him Officer Jones. He's gotten about the best customer service I have to offer, which is pretty damn excellent, if I may say so myself. Prompt, courteous, pleasant, knowledgeable, charming, the whole thing. Almost everyone gets pretty good customer service from me, but if I like you, then you get my best material.
Anyway he came back last night before he started his shift to drop off some scripts for his daughter and to see if I'd sorted out his wife's insurance--which I did. As he's waiting in line to talk to me, the patient I'm helping is being a real asshole, trying to bully me, swearing, the works.
He started flipping out saying that I lost his Xanax script, which is bullshit, and perhaps if he wasn't in such a drug-induced stupor, he would have realized this. Eventually he looks in his pocket and lo and behold, there's the script he was accusing me of stealing. He stormed off without an apology, of course.
Officer Jones, next in line, hands me a few scripts and then says, "Well I'll be damned. One of our frequent fliers. Was he giving you trouble?"
I said, "Well, yeah he was being incredibly rude."
"Then excuse me for a second," he says and he walks over to where the guy is standing, shifty eyed.
"Johnny!" says officer Jones, grabbing him by his arm. "I haven't seen you in a few weeks, what have you been up to? I hope I don't have to tell your parole officer any bad news!" He guides Johnny to the corner where they chat for a while. Johnny shifted uncomfortably and seemed to really need a Xanax or two about then.
Officer Jones comes back a few minutes later and tells me, chuckling a bit, "He won't be causing any problems here anymore. By the way, you've been taking good care of me and my family. If you ever need anything, just call and ask for me. I patrol this area. I'm going to make sure to swing by here every now and then during my shift."
Woo-hoo! Drug Depot isn't being robbed tonight!
I wish he could stick around and deal with every rude junkie that comes in.
The moral of the story is: be nice to cops. :)
--IISgirl ... back to school
Monday, August 25, 2008
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